Community Engagement Coordinator

Job Overview

HealthRIGHT 360 is currently looking to fill a Community Engagement Coordinator opening at our Women’s Community Clinic and Lyon-Martin Health Services location with someone who is interested in working with vulnerable populations and offering compassionate care for the underserved by literally meeting homeless and maringally housed women and transgender people where they are at on the streets of San Francisco.  The Community Engagement Coordinator plays a critical role in the coordination, development, and expansion of our community-based programs that serve vulnerable clients. This position coordinates community engagement, clinical and insurance enrollment activities that reach underserved, homeless/marginally housed, and/or public housing residents with a focus on the Western Addition and Mission neighborhoods of San Francisco.

Lyon-Martin Health Services was founded in 1979 in response to the lack of understanding for how to provide evidence-based health care to lesbians. Since 1999, the Women’s Community Clinic has used an innovative workforce development-based business model to provide affordable and accessible health care services to Bay Area women and girls.  In the spring of 2018, while preserving each organization’s unique specializations and orientation to care, Lyon-Martin Health Services and Women’s Community Clinic have come together under one roof.  This facility allows both clinics to expand their service offerings and provide comprehensive and welcoming care to heterosexual and bisexual women, transgender people, and lesbians in one space.

Key Responsibilities

Community-Based Programming and Collaboration-50%

  • Coordinate and co-facilitate community-based health education and workforce training activities at various sites (including public housing, CBO partner sites, HealthRight360 service sites).
  • Provide oversight, staffing and operations support on a weekly basis for: Street Outreach (Tuesday evening) and Ladies Night (Thursday evening).
  • Attendance and participation in key community-based partner collaboratives and events: Mo’ Magic Collaborative, Mission SRO Collaborative, Ladies Night Collaborative, Generations Black LGBTIQQ History.
  • Oversee inventory ordering and storage for all community programs.
  • Coordinate and co-facilitate L-Ternship program in partnership with Community Engagement and Workforce (CEW) Manager, Mission Neighborhood Resource Center, and other partners.
  • Support community-based health insurance enrollment and education.

Outreach Health Worker Management, Supervision, Training, and Evaluation-30%

  • Lead the recruitment, screening, and scheduling of volunteer Outreach Health Workers in partnership with the Workforce Coordinator, CEW Manager, SRO Collaborative Coordinator, and Extern Site Coordinators
  • Maintain and regularly update: Onboarding, orientation and off-boarding processes; training curriculum and materials; online training platform; online attendance tracking in partnership with Workforce Coordinator and CEW Manager.
  • Organize and co-facilitate new and continuing education trainings for Outreach Health Workers twice a year in partnership with Workforce Coordinator and CEW Manager.
  • Track Outreach Health Worker attendance and evaluations.

Clinical Health Worker Shift-10%

Weekly 4-hour clinical shift with the following responsibilities:

  • Clinic preparation: Setup, clean, and restock exam rooms for client visits; clean and sterilize lab and medical equipment.
  • Client visits: Collect and enter client vitals and relevant visit information; provide client education, screening, and counseling as needed; accurate date entry in Electronic Health Record; work with visit team in Huddles and throughout the shift.
  • Lab Work: Run in-house lab tests, accurately prepare lab packages to be sent out, assure correct data entry in Electronic Health Record.
  • Attend all mandatory Clinical Health Worker trainings.

Community Engagement and Workforce Team-10%

  • Attend regular team meetings and collaborate with department staff to plan various events and trainings for staff and within the community.
  • Participate in assigned committees and workgroups.
  • Provide monthly reporting for partner subcontracts and deliverables.
  • Support data collection and reporting for clinic grants, reports, and newsletters.

Education and Knowledge, Skills and Abilities

QUALIFICATION REQUIREMENTS

  • Commitment to the mission and goals of Lyon-Martin Health Services and Women’s Community Clinic.
  • Bachelor’s degree or minimum 4-year equivalent work experience.
  • Experience working with any or all of the following populations: low-income/underserved individuals and communities, homeless or marginally-housed women, injection drug users, sex workers, SRO/public housing residents, people experiencing mental illness or trauma.
  • A minimum of one year of experience providing direct clinical services to patients within a healthcare setting.
  • Strong computer skills (Word, PowerPoint and Excel)
  • Ideally, one year of experience providing insurance enrollment and eligibility support to clients.
  • Able to pass the Covered California Assister Certification program.
  • Excellent written and verbal communication.
  • Demonstrated experience and knowledge in: conflict resolution; maintaining appropriate boundaries with community members; cultural competency and equity.
  • A minimum of 1 year direct staff or volunteer supervision; supervision within a non-profit organization and team oriented environment a plus.
  • Demonstrated experience in project coordination, developing project infrastructure and workflow and developing and facilitating program curriculum and trainings.
  • Desire to work in a culturally sensitive and client centered setting.
  • Must be able to work evenings and weekends.

 

OTHER KNOWLEDGE, SKILLS AND ABILITIES

  • An interest in and commitment to women’s health issues and health care access for underserved populations.
  • Ability to be flexible and responsive to change.
  • Ability to work independently as well as on a team, prioritizing workflow to meet critical deadlines and paying close attention to detail work.
  • Good interpersonal skills with the ability to support collegiality in a small office.
  • LGBT Cultural competence and able to work with a diverse population.
  • Commitment to working in an environment offering the full scope of pregnancy options counseling.
  • Willingness to be an ambassador on behalf of Lyon-Martin Health Services and Women’s Community Clinic understanding that all staff contribute towards tasks related to promoting and fundraising for the organization.
Compensation: $43,680.00-$45,760.00
Type: Hourly/ Non-exempt
Benefits: HealthRIGHT 360 offers a comprehensive benefit package
City: San Francisco
Hours/wk: 40

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